Information

Customer Information

With the following customer information site, we comply with our statutory obligations to inform and instruct. In the following, we inform you about all the circumstances in connection with the formation of the contract by reason of your order and the execution of the contract. The customer information does not constitute any contractual terms. These are contained in the General Terms and Conditions of Business.

1. Information about the provider

These websites are provided by:

internetstores AG
Director: Rene Marius Koehler
Supervisory Committee: Hildegard Koehler (Chairwoman), Prof. Dr. Rainer Lorz, Bernd Mattern
Rotenwaldstraße 154
D- 70197 Stuttgart / Germany

Phone: 0203 3189200
Fax: +49 711 93305 - 500

E-mail: mail(a)bikester.co.uk
Please make any enquiries regarding execution, return, guarantee etc. in writing by using the Customer Service Module

Registered in the Commercial Register at the Stuttgart District Court
Commercial Register number: HRB 24182
VAT ID no.: DE232081518

You can also make complaints here.

2. Information regarding right of revocation and instruction

2.1 Right of revocation
As a user (§ 13 German Civil Code), you may revoke your declaration of agreement within two weeks in writing (e.g. letter, fax, e-mail) without stating any reasons, or by returning the goods. The revocation period commences at the earliest upon receipt of the goods and a detailed written revocation instruction. In order to ensure the revocation period, it is sufficient to send the revocation notice on time, or to return the goods on time. The revocation should be addressed to:

internetstores AG
Fritz-Müller-Str. 106-108
D-73730 Esslingen / Germany

E-mail: mail(a)bikester.co.uk
Fax: +49 711 93305 - 500

Director: Rene Marius Köhler
Supervisory Committee: Hildegard Koehler (Chairwoman), Prof. Dr. Rainer Lorz,
Bernd Mattern

2.2 Consequences of revocation
In the event of an effective revocation, each party shall return any benefits received and, where applicable, any emoluments taken (e.g. loss of interest). If you cannot wholly or partly return the received benefit, or if you can return such benefit only in a worse condition, you are insofar obliged to replace the value of the said benefit. This does not apply where the worsening is caused solely by examining the object, as would be possible for you for example in a store. By the way, you can avoid having to replace the value of the object by not using the object as if you were the owner and by refraining from anything which affects its value. Return shipping is free of charge for you. Any objects which cannot be sent in a package will be collected from you. In the event of revocation, an associated loan contract will also be dissolved.

End of revocation instruction.

This right of revocation does not apply to contracts for the delivery of goods which we have produced on the grounds of your specifications, or which were clearly tailored to meet your personal requirements, or which are not suitable for return shipping by reason of their nature.

3. Information regarding warranty and guarantees

No guarantees in regard to the delivered goods or services will be given in addition to the statutory warranty provisions, except where a guarantee is explicitly granted in writing. You can find further details regarding warranty in § 5 of our General Terms and Conditions of Business.

4. Information regarding individual provisions of the contract
a) General Terms and Conditions of Business
Our General Terms and Conditions of Business apply in their respective current version.

b) Features of the goods and services, as well as pricing, are described immediately in connection with the product that is offered.

c) Payment and fulfilment

Please see our General Terms and Conditions of Business in their respective current version for details regarding payment and fulfilment.

d) Technical steps regarding the formation of the contract / correction of errors

The contract between you and us is formed in the following way:
1. You enter the required data into the order form.
2. You can amend the order data at any time until confirmation through the pushbutton “Order>>”. Amendments can be made by using the mouse and/or the keyboard.
3. By clicking the pushbutton, you give us a binding declaration of your proposal to enter into a contract (offer). At the same time, you accept our General Terms and Conditions of Business, which you can see once more at this point, and agree to the necessary transmission of your data for the event that the contract is formed.

You can also see the consent to the Privacy Policy once more at this point before accepting.
4. Receipt of your order will be confirmed to you immediately via the e-mail address provided by you after sending of the order. In the case of payment via bank transfer, the contract is concluded once the confirmation of order has been sent to you by e-mail. In the case of payment via surname, credit card, and hire purchase, the contract is concluded once a separate shipping confirmation has been transmitted by e-mail and the ordered product has been sent to the shipping address provided by you. In the case of pick up by you, the contract is concluded once the goods have been handed over.

5. Information regarding access to the contractual provisions

We store your order data and send these to you via e-mail together with our General Terms and Conditions of Business. You can see the General Terms and Conditions of Business at any time also here. For security reasons, your order data is not accessible through the internet.