Owing to their very different components, such as gears, brakes, frame, suspension etc., bikes are products that need much in the way of explanation. Over and above this is also the fact that the bike market and the massive range of models and types of uses are often hard for many customers to get to grips with.

As we recognise the fact that bikes are products that need much in the way of explanation, we have developed a modern website, which will enable our customers to find the very best product out of 20,000 brand-name products.

In spite of this, personalised one-to-one advice can often be necessary when buying a bike. Many questions can only be clarified once and for all in a one-to-one conversation with a specialist. And what is more, it is always better to get a second opinion and to err on the side of caution. To allow our customers to make a meaningful buying decision, bikester.co.uk sets great store by providing personal advice to its customers.

Our customer advice service is offered Monday to Friday 07.00 to 19.00 and Saturday 09.00 to 15.00. The specialist employees in our Customer Care department are available to answer your questions at any time during these hours. Yet, even outside our business hours, you can still reach us by e-mail at any time. We will reply – guaranteed!

Our bikester.co.uk customer advisers attend numerous training courses with our many sales partners throughout the year. Should you have questions about the technology, certain dimensions or uses, then you will most definitely find the right person to talk to amongst our qualified Customer Care employees.

What is more, many of bikester.co.uk’s employees have turned their hobby into their job and therefore have ultra-in-depth product knowledge. Someone who does his or her job with passion and expert knowledge will be able to advise customers significantly better. At bikester.co.uk, cyclists are advised by real cyclists.

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