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0203 3189200
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03.09.10
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MTB & Full Suspension
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FAQ
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FAQ - Frequent questions
The Company
Who is behind bikester.co.uk?
Why can you sell so cheaply – are there disadvantages in this?
Where can I find details about your company and your terms and conditions of sale?
Advice
When and how can I contact you?
How can I ensure that I am being advised honestly and correctly?
When and how can I contact you?
How can I ensure that I am being advised honestly and correctly?
What frame size would you recommend for a bike?
Ordering
How does the ordering process operate?
bikester.co.uk logistics services
What are the shipping costs and what are bikester.co.uk logistics services?
Is transport insurance included in the shipping costs and, if so, what does this cover?
Which shipping company will deliver my order?
Payment Methods
What payment options do you offer?
Bank transfer (prepayment)
Credit card
PayPal
Will you deliver on account?
Returns / Complaint
What happens if I do not want the product ordered or if it does not fit?
Who can assist me with technical queries?
How long is the warranty period?
How should I proceed with a warranty claim?
More frequent Questions
I would like to work for bikester.co.uk – what vacancies are there at the moment?
Can I have modifications made to the products?
Do you also offer custom-made bikes?
Are the products also available in other colours?
Where can I find the Assembly Instructions for my bike?
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