Customer Service

Personel Advice

When and how can I contact you?

Our specialist team of staff at bikester.co.uk would also be pleased to offer advice over the phone. We have set up our Customer Care department for this and have also set up a hotline.

The service hours are Monday to Friday 07.00 to 19.00
and Saturday 09.00 to 15.00.

For customers calling from the UK:

Phone: 0203 3189200

Fax: 0203 3189201

Please note that we can only answer product-related questions on this line. We have specific forms for written e-mail enquiries, to arrange return collections, make warranty claims etc. These forms can be found in the Customer Service section of this website.

How can I ensure that I am being advised honestly and correctly?

Customer-friendly and factually correct advice is paramount to us. We only employ specialist cycling professionals at bikester.co.uk, who have many yeas of experience in this sector.

Our Customer Care department is at the very heart of our service work and is managed by Herbert Luik.

Our demands in terms of the quality of our work are very high. We take a long-term view and our aim is to win over fully satisfied customers, who will remain loyal to us over many years.

What frame size would you recommend for a bike?

Bikester.co.uk can provide you with a professional frame size calculation. Click here to access the separate page that we have set up for this.