Customer Service

internetstores AG (bikester.co.uk) ships to many countries within the European Union. If you are an EU customer you may order on-line, by phone or by fax. But we strongly recommend to contact us directly in order to receive all necessary information about shipping costs and terms of delivery. We’re happy to answer any questions you have at order time. Give us a call or send us an e-mail and we’ll help you out.

For us to correctly process your order, you will be asked to provide additional identification. You will be contacted by e-mail in regards to these requirements. We understand that some of these procedures might feel restrictive, but due to the high risk of fraud with international orders we have had to implement these procedures. To continue to serve our international customers, internetstores AG thoroughly investigates and checks all international orders for fraud and we will prosecute to the full extent of the law. If you have any questions about the status of an international order please use the following contact form.