Customer Service

bikester.co.uk will arrange for larger packages to be picked up from your address so that you are not inconvenienced.

Please enter the requested information into the following form. If the form has not been fully completed then it may be that the returned shipment cannot be processed. Please note that we have not saved your bank details due to data protection. You are therefore required to enter them here. Orders paid by cash on delivery or by credit card will also be credited to your account, as the service providers have already balanced accounts. In the case of financing we will cancel the transaction for you.

You will be refunded the invoice total and your postage once our distribution centre has received the undamaged product. Please note that this process takes several days.

If your decision not to purchase the product is based on the quality of the work of bikester.co.uk, please let us know. This is the only way we can improve our company`s services.