Delivery and transport
- What are the delivery costs?
- What are the delivery costs per bike?
- By which transport company will my order be delivered?
- How long is the delivery time?
- Can the delivery address be changed after dispatch?
- Can I adjust the time and date of delivery?
- Is transport insurance included in the cost of delivery and what is the extent of this?
- Purchase of gift vouchers
- Terms of purchase and redemption of gift vouchers
- How can I enter coupon codes?
- Why is it that the voucher is not accepted by the system?
- How does buying a voucher code work?
Everything about bikes
- Why is there no weight indication for some bicycles?
- What is the maxmimum recommended weight for the bicycles?
- Is the product also available in colours or sizes other than those indicated on the page?
- Can the ordered accessories be mounted on a bicycle?
- In what condition is the bike delivered to me in?
About the business
- Who is behind bikester?
- All important company details can be found in the imprint.
- You can find the general terms and conditions of business or information on the right to return here.
- Customer information can be found here.
Other common questions
- Do I have to login to order online at Bikester?
- I would like to work at Bikester, which positions are currently occupied?
- My bike was stolen. Can you still give me the frame number?
- Where can I find the installation instructions for my bicycle?
- Are products also available in other colours?
- Can I charge parts?
- Can I get stickers, advertising materials or similar from you?
- How are the brakes set up on our bikes?